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Help Center

We're here to help! Find answers to common questions or contact our support team.

Live Chat

Chat with our support team

24/7 Available

Phone Support

1-800-BABYSHOP

Mon-Fri 9AM-6PM EST

Email Support

support@babyshop.com

Response within 24 hours

Browse Help Topics

Orders & Shipping

Track orders, shipping info, and delivery questions

Returns & Exchanges

Return policy, exchanges, and refund information

Account & Payment

Account management, payment, and billing questions

Product Information

Product details, safety, and recommendations

Frequently Asked Questions

How long does shipping take?

Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days.

What is your return policy?

We offer 30-day returns on all items in original condition with tags attached.

Are your products safety tested?

Yes, all our products meet or exceed safety standards and are regularly tested by certified laboratories.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and times vary by destination.

How can I track my order?

You can track your order using the tracking number sent to your email or by logging into your account.

Still Need Help?

Can't find what you're looking for? Our customer support team is ready to help.

Contact Support